Return Policy
Return Policy
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Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Custom products can only be returned, if there is made a significant mistake in the custom design or the size of your shin guards from our side. In that case we will come up with a good solution.
Additional non-returnable items:
- Gift cards
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shinart.nl.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged by our mistake. Please contact us at info@shinart.nl to inform us about any defective or damaged items, so we can find a solution.
Shipping
To return your product, you should mail your product to:
ShinArt
Corkstraat 46
3047 AC Rotterdam
The Netherlands.
You will be responsible for paying for your own shipping costs for returning your item(s).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping a pair of custom shin guards, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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